
Right before winter break started, a teacher approached me, visibly upset. A student had sent him an email saying, “I hate you” and wishing the teacher a “horrible” winter break, among some other unkind things.
What had preceded this email? The teacher explained that he had called the student’s parents in for a meeting regarding the student’s behavior. Afterwards, the student had sent the angry email to the teacher. (On a positive note, the email was clearly written and formatted correctly, a “modern skill” we now teach in our English classes.)

I once visited a principal who greeted his students as they walked in the front door of his school. He told me, “I solve 90% of my school’s discipline problems by standing here, greeting each student. I notice who’s smiling and who seems to be upset, and I stop them, talk to them, see if I can intervene and catch the problem before they walk into their classes.”