Student watercolor from the High School of Language and Innovation.

As a principal, I hear complaints from teachers and students about each other.  “Ahmed refuses to participate.”  “Ms. X didn’t help me even though I was raising my hand.”  I typically try to “solve” or mollify the complaints quickly so everyone can move on.

This week, coming fresh from a seminar on listening, I heard complaints differently.  Behind the complaints, I found hurt feelings and disappointment.

I came in for an early meeting with two teachers who are respected and even loved by their students.  We were deciding which kids needed extra academic support.

As we went down the list, the conversation seemed normal: “Jennifer could use more support outside of class.  Mohammed is doing fine in the class, he won’t need extra help.”

Then the tone changed, hitting upon two names: “Samantha doesn’t care.  She doesn’t do any work and when I talked to her about it, she said ‘whatever.’  Neither does Abdul.  He does nothing in class.”   Continue reading →